All employees and stakeholders (including customers, suppliers, local communities, media representatives, visitors and other business partners) with questions concerning internal management policies or business ethics may file a grievance or seek guidance via the designated channels.

Grievance Email : mlxy-zhb@inv-malaysia.com

Grievance Hotline: 604-9020398

Any person concerned who identifies potential violations of local laws and regulations may submit a grievance through INV’s official complaint channels. Upon receipt of a grievance, the Compliance Department shall acknowledge its acceptance within 3 working days and provide an initial resolution feedback within 15 working days. The submitter will be notified separately if an extension of the review period is required.

In accordance with the INV Whistleblowing Policy, INV hereby undertakes that no retaliation of any form will be imposed on individuals who submit grievances in good faith, even if the allegations raised are verified to be inaccurate or unsubstantiated.

For full details, please refer to INV Whistleblowing Policy.